Arvelli
Cancellation & Refunds
Order Cancellation
You may cancel your order within 24 hours of placing it, provided the order has not been processed for shipping. To cancel an order, please email our customer service team at customercare@arvelli.in.
Once an order has been processed and shipped, it cannot be cancelled. In such cases, you may return the item according to our return policy.
Refund Policy
We offer a 30-day return policy for all jewellery items, provided they are in their original condition with original packaging and tags intact.
- Items must be returned within 30 days of delivery
- Items must be in original condition with all tags and packaging
- Customized or personalized items cannot be returned
- Refunds will be processed within 5-7 business days after receiving the returned item
Return Process
- Contact our customer service to initiate a return
- We will provide you with a return authorization number
- Package the item securely in its original packaging
- Ship the item back to us using a trackable method
- Once received and inspected, we will process your refund
Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card: 5-7 business days
- UPI: 2-3 business days
- Net Banking: 3-5 business days
- Wallet: 1-2 business days